365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If the work isn’t right, you call us, and we come back and fix it – no charge, no paperwork to fill out on your end, no argument about what the warranty covers. That is the whole promise, and it is in writing on every job we do.

Call (817) 686-2228

The 365-Day Done Right Promise is not a “limited warranty” that quietly carves out labor costs after 90 days. It covers the work. If an installation we did fails within a full year – a seal, a frame, an operating mechanism – a crew comes back out and makes it right. The written guarantee you receive before we start is the same guarantee that holds on day 364. No fine print that undoes the plain language.

What you have to do to claim it: call us, tell us what’s wrong, and be home for the return visit. That’s it. No service call fee, no form to submit through a portal, no waiting to find out if your issue qualifies. A live person answers our phone every hour of the day, every day of the year.

Why We Answer Fast, Everywhere

A one-truck shop does good work when it shows up. The problem is showing up. Scheduling, stocking, routing – those things break down when one person is running the phone, driving the van, and ordering the parts.

Meridian Windows & Doors is part of the Garrison Partners family, which means the infrastructure behind your local crew is bigger than a single operator. Local technicians, background-checked and uniformed, are dispatched from markets we actually serve. Vehicles are stocked to cover the work we’re most often called out for. When you call, a real person answers and starts that process – they are not a call center reading from a script; they are there to get an estimator scheduled and get your job moving.

The response window we give you is not a suggestion. We get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit. That commitment holds across every market we operate in. We built the staffing and the routing to keep it honest.

How We Make It Right

You tell us what’s wrong

Call (817) 686-2228 and describe what you’re seeing – a draft, a sash that won’t seat, a door that’s binding, whatever it is. A live person picks up and logs the issue. You don’t need to know the technical name for the problem; that’s our job to figure out on-site.

We come back out

We schedule a return visit under the 365-Day Done Right Promise. No service fee, no re-inspection charge. The same written guarantee that covered your original job covers this visit. We treat it like a job we owe you, because that’s exactly what it is.

We fix it

The technician who comes out is background-checked, uniformed, and carries the same standard of work that applied on the first visit. We do not send a helper to assess and then schedule the repair for a later date – we come prepared to make it right. If the fix requires a part we don’t have on the vehicle, we tell you that directly and get it scheduled without running you through another estimate process.

You sign off

Before we leave, we walk the work with you. If it’s right, you say so. If something still isn’t sitting correctly, we don’t close the visit. The job isn’t done until the homeowner agrees the job is done. That standard comes from The Garrison Code, and it applies from the first installation to the last callback.

What Stands Behind the Promise

The guarantee is only as good as the people and parts behind it. Here’s what we can tell you plainly.

Every technician who comes to your door is background-checked and in uniform. You know who’s arriving because we’ve already vetted them. That’s not a marketing line – it’s a condition of working under The Garrison Standard, the same standard Garrison Partners has held every company in its family to since 2009.

The written price that goes on paper before any work starts is fixed. It does not move at the door on install day. No hourly rates, no subscriptions, nothing to sign up for – every job is priced job-by-job off a free written estimate, and that number is the number.

On the product side, we’re authorized installers for eight manufacturer lines: PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux. That range means the window or door specified for your project is the one that fits the job – not the one that happens to be available. The right product, installed by the book, is what the guarantee is built on.

Ask Us to Prove It

The promise is in writing on every job. If you want to see what that looks like before committing to anything, call (817) 686-2228 – a live person answers around the clock. You can also book online. The full terms of the 365-Day Done Right Promise live on our terms page, and we’d rather you read them than take our word for it.

Written by Elliot Vance, Owner at Meridian Windows & Doors, serving homeowners nationwide since 2009.